KUONI - Global Travel Services : Voices

KUONI global travel services - Career

What is like to work at KUONI GTS family?

Tomáš Jágr

Tomáš Jágr

Head of Digital and Digital Transformation

My career in brief
I have been leading sustainable, digital innovations throughout my entire career. I grew up in system integration and moved to banking later, with a continued focus on delivering great customer value. 
Although I have only been with KUONI GTS for 2 years, I already feel as if I’ve always been part of the family 😊. 

What do you do at KUONI GTS?
I am responsible for the strategy and development of digital products and services. I lead the Digital Team, who brings improvements to the company and clients.  

What is it like to work at KUONI GTS?
KUONI GTS and the whole travel industry as I learned it, is very relationship focused. The care for clients is the top value. We develop new services in a truly agile way. I am very happy the company is open to new approaches. We have been receiving great support from all of our teams across the globe. 

My KUONI GTS Moment
The moment for me is when our first sales office stopped printing paper itineraries. This change was made because our mobile application is so much more convenient for them. They can check everything on-line in real time rather than relying on paper. 

Nikolaj Mokrý

Nikolaj Mokrý

UX Designer / Business Analyst

My career in brief
I have worked on various commercial, startup and academic projects. Kuoni GTS is the biggest professional challenge and I hope to do the best work I can in here.

What do you do at KUONI GTS?
I am the Lead Service and Customer Experience Designer, which is a part of Digital Team. I help various innovation projects and initiatives to deliver Customer Oriented products.

What is it like to work at KUONI GTS?
After two years in the company I can tell you, that Kuoni GTS is a synonym for passion, professional approach and great care about our clients. This is rare and I love it! Atmosphere in our team is friendly, helping and very encouraging. Time flies fast working here, because all is so interesting!

My KUONI GTS Moment
That’s easy: Meeting group of our Taiwanese tourists with Tour Leader and spending one day with them, walking around Prague. One can learn so much just by paying attention to clients!

Ivy Chang

Ivy Chang

Manager / Sales Deptartment

My career in brief
I spent most of my career in hospitality industry. Despite sales related position, I’ve also played different roles such as digital marketing manager and PR manager in other in other interesting industries such as retail & sport.

What do you do at KUONI GTS?
As a sales leader, I am leading a team of 4 members. My team is handling business from 2nd tier and small agents mostly. I am also the project leader of Europamundo Taiwan now.

What is it like to work at KUONI GTS?
2020 is the beginning of my 5th year working at KUONI GTS. Not only you were taken care here but you also can be recognized when you work hard. Although we have been through so many changes within theses 4 years, but this company is the first place that made me thinking that maybe I could retire here! 

My KUONI GTS Moment
Leading my team exceeding target!

David Liu

David Liu

Sales Manager

My career in brief
I had worked in the travel industry of China for four years before I joined Kuoni Taiwan. Through the three years of engagement in working, I’ve been promoted to the sales manager of KUONI GTS Taiwan.

What do you do at KUONI GTS?
I am the people manager who is responsible for leading a sales team, ensuring the business to work smoothly, delivering the assigned tasks, and reaching the sales target.

What is it like to work at KUONI GTS?
KUONI GTS is one of the top travel companies around the world with many outstanding talents who are experienced, professional, and enthusiastic.
It’s very proud of being one of the members of this big family. Everybody can gain knowledge from colleagues all over the world, stay energetic in this competitive travel market, and help each other by working as one team, so much so that we can grow up very fast and be on the cutting edge of trends.

My KUONI GTS Moment
Receiving the 2019 CEO award, which is recognizing the top 3 contributors in our global organizations throughout the year, is the highest achievement of my entire career now.
It demonstrated that we can be recognized and rewarded in KUONI GTS as long as willing to put the most effort into our business.

Hsiang Shen

Hsiang Shen

Sales Manager / KUONI GTS Taiwan
 
My career in brief
I am lucky that after military service can join my first job- Kuoni GTS one of the biggest DMC of Europe until now.
What do you do at KUONI GTS?
I am Sales Manager and my team’s key account are LION & SET. Clients and us together create various and innovation itinerary to expand the Taiwan Travel Map.
What is it like to work at KUONI GTS?
After 11 years in the company , Frankly,most of time about work are routine and quite bored, but I always enjoy the 5~10% time of add the extra value for Clients & staffs; 
To see the new products succees and the joyful of clients, and also the satisfation smile from my colleagues when they get the deal down or finaly hotel confirmed within budget.
Kuoni GTS have many professional staffs in every place of the world, it’s so interesting to explore and learn to infinity and beyond !
My KUONI GTS Moment
When clients are drunk in their Year-End-Party and said you are the best sales and KUONI GTS is the best DMC (drunk words, sober thoughts~)

Tai

Tai

Customer service executive 
 
My career in brief
I have worked in different industries including retailing, trade, market research and so on. KUONI GTS was a new field for me. Thanks to the team, I really enjoyed working here. 

What do you do at KUONI GTS?
I am a member of Customer Service 247 Support, so we work 24 hours to make sure customer emergency get covered all the time. We are like the firemen but we put out the fire by our customer service skills. 

What is it like to work at KUONI GTS?
I will hit two years in the company soon. Working at KUONI GTS is a pleasure. Although my work involves lots of emergency case handling, the team work closely and supportively with professional approach and focus on our clients. We encourage each other to grow and develop with the company together. 

My KUONI GTS Moment
I encountered an emergency case about a large group missing the return flight in the first month. I was impressed how the whole team worked together to solve the problem and take care of customer needs no matter how demanding it was.  I was also thankful that my supervisor trusted me at the very beginning and let me take the initiative. It helps me to adapt to the work fast.